Exchanges & Returns
If for some reason you are not completely happy with your swimwear, please do not hesitate to email us at email@example.com
Your satisfaction is our priority, so please take the time to read the following:
Please make sure that all swimwear is tried on over the top of undergarments. This is in the interest of hygiene.
Sandinyapantz does not offer refunds if you simply change your mind. However, you are most welcome to exchange your item if it is the wrong size or you would like to select an alternative style. All swimwear that is returned for an exchange must be in a new and unused condition. Swing tags and hygiene stickers must be attached.
Australian Returns must be returned within 14 days from when you receive your swimwear.
International Returns must be returned within 21 days from when you receive your swimwear.
The customer is responsible for any postage fees on change of mind exchanges and returns.
In the most unlikely event that your swimwear is faulty, you can return it and we will assess the fault and if deemed faulty will either Repair, Replace, or Refund the item for you. We will not be able to exchange or refund your swimwear due to fading, sunscreen, zinc or suntan oil/lotion stains, pilling or pulling from rough and abrasive surfaces. Please refer to the Garment Care instructions on the website and on the swimwear labels for the longevity of your swimwear. Please email us at firstname.lastname@example.org explaining in detail the fault/issue with the item and if possible provide images. We will then contact you directly to discuss.
Faulty Australian Returns within 30 days of receiving your Swimwear.
Faulty International Returns within 30 days of receiving your Swimwear.
Please send all exchanges and returns to:
Sandinyapantz – Returns
PO Box 363
Main Beach, QLD, 4217
When returning your swimwear, make sure the following details are enclosed:
- Your Swimwear for return, including all packaging/swing tags/hygiene stickers.
- A pre-paid satchel with all your contact details and return address inside.